1. Information We Collect

We may collect the following information:

• Name, phone number, email address, and mailing address.
• Transportation request details, including pickup and drop-off locations.
• Appointment date, time, and destination information.
• Mobility needs, including wheelchair, gurney, ambulatory, or special assistance needs.
• Insurance, facility, care coordinator, or payer information when needed to coordinate transportation.
• Text message opt-in and communication preferences.
• Website form submissions and other information you voluntarily provide.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, dispatch, and complete transportation services.
• Communicate with you about trips, appointment transportation, delays, changes, or service updates.
• Respond to questions or requests submitted through our website or by phone, email, or text.
• Maintain business records and comply with legal, billing, and regulatory requirements.
• Improve our operations, customer service, and website experience.

3. SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from AYM Transportation, we may send SMS messages related to transportation services, including trip confirmations, scheduling updates, dispatch updates, reminders, arrival notices, and customer service communications.

Message frequency will vary depending on your transportation needs and communication with us. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. You may reply HELP for assistance or contact us at +669-280-2287.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide our services, comply with law, or support required business operations.

4. HIPAA and Protected Health Information

AYM Transportation may receive certain health-related information when coordinating non-emergency medical transportation services. We are committed to protecting Protected Health Information, also known as PHI, in accordance with applicable HIPAA requirements.

We may use or disclose health-related information only as needed for:

Transportation coordination and service delivery.

Communication with healthcare providers, facilities, caregivers, case managers, insurance plans, or authorized representatives.

Billing, payment, claims, or administrative purposes.

Compliance with legal, regulatory, safety, or reporting requirements.

Emergency situations where disclosure is necessary to protect health or safety.

We do not sell Protected Health Information. We limit access to health-related information to authorized personnel and service partners who need the information to perform transportation, billing, operational, or compliance duties.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information and health-related information against unauthorized access, use, disclosure, alteration, or loss.

These safeguards may include staff training, limited access to records, secure communication practices, password-protected systems, and policies designed to protect confidential information.

6. Sharing of Information

We may share information only when necessary with:

Healthcare facilities, hospitals, clinics, care coordinators, case managers, or authorized caregivers.

Insurance companies, health plans, brokers, dispatch partners, or transportation networks involved in arranging or paying for transportation.

Service providers that help us operate our business, such as dispatch, scheduling, billing, communication, or technology providers.

Government, regulatory, or legal authorities when required by law.

We do not sell personal information. We do not share mobile opt-in information with third parties for marketing purposes.

7. Your Rights

• Depending on applicable law and the type of information involved, you may have the right to:
• Request access to certain personal or health-related information.
• Request correction of inaccurate information.
• Request limits on certain uses or disclosures.
• Request confidential communication when reasonable.
• File a privacy complaint without retaliation.

To make a privacy request, contact us at [email protected] or
(669) 280-2287.

8. Website Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy, SMS communications, or how your information is handled, please contact:

Email: [email protected]
Phone: (669) 280-2287